Scotsman - 'Difficult' start for new rail operator

There are a couple of marked difference between ScotRail, who used to run the passenger railways in Scotland, and First ScotRail, who took them over at the end of October...

1. Punctuality is even worse than ever, and trains seem even less likely to leave on time than before.
2. But we get an apology when we arrive, just to make sure that we've noticed that we're late.
3. They no longer tell you at Glasgow Queen Street where the next Edinburgh train will leave from if it's not arrived. Which means you end up with 100 people standing in front of the ticket barriers not knowing where to go and getting in the way of other arriving and departing passengers.
4. Trains are a damn sight dirtier.
5. And worst of all, the trains are smaller/shorter.